Return and Exchange Policy
We at MOVA Globes Store strive to ensure that you are fully satisfied with your purchase from us. But if you need to return or exchange your order, please note the following guidelines in order to make the return or exchange process easy and prompt.
You may return your item for a refund or exchange by requesting a Return Merchandize Authorization (RMA). Please note that your returned item must be in its new, original condition with all packaging material and paperwork included. When you ship your item back, please purchase insurance and keep the tracking. Although we offer free shipping on almost all products, please remember that we pay shipping charges to FedEx, USPS, or another freight carrier to ship out the product to you. As a result, when we receive your returned item, we will refund you the amount you paid minus our actual outbound shipping charges. You may request a Return Merchandize Authorization (RMA) here.
If you would like to exchange your product for another product of equal or higher value, you will receive a full refund, which will be applied to the new purchase. The customer will be responsible for all return shipping charges.
Non-Holiday Time Frame
You have 30 days from the date the package is delivered to you to request an RMA. Please note we must receive your returned item within 15 days from the date we send you the RMA.
Extended Holiday Time Frame
For any product purchased between November 1 and December 24, you will have until January 31, 2017 to request an RMA.
Damaged or Defective Products
In the event your order arrives damaged, defective, or missing a part please let us know within 7 days from the date the item is delivered. Since we are an authorized and fully supported distributor of all the products we sell, either Columbus Globes USA or the manufacturer itself will ship the missing part or a replacement, and we will cover all the shipping charges with our apology for your inconvenience. During the holiday season, you will have until January 6 to inform us of any defect. We would appreciate it if you inform us as soon as possible of any visible damage to the package so we are able to file a claim with the carrier.